Town Moto wants you to be happy and satisfied with your purchase! Please read below for our return policy.
Town Moto is unable to offer refunds or exchanges to our customers outside of Canada and the USA.
Town Moto accepts refunds or exchanges for online sales shipped back to us within 14 days of receiving your order. US ORDERS MUST BE SHIPPED WITH UNITED STATES POSTAL SERVICE OR WILL INCUR A $50 CANADIAN BROKERAGE FEE.
In order to qualify for a return you must first get authorization via email from email@example.com. The item you are returning must be unworn, unwashed with original tags and packaging intact. Town Moto reserves the right to deny returns on goods that have not been authorized to be sent back or that show signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or is otherwise in a different condition than when it was sold.
Town Moto does not offer exchanges or refunds on the following items: Gift Cards, Chemicals or Cleaning products, Helmets, Special Orders, Intimates (including socks) or SALE Items. If we receive any of these items for return/exchange we will return the package to you and you will be notified via email.
You are responsible for the return shipping costs (including duties and customs charges) to us and initial shipping costs which will be subtracted from your returned amount. Ensuring your return arrives safely back to us is your responsibility and should be shipped with tracking and appropriate insurance.
If you would like to exchange what you ordered for a different size the fastest way is to place another order and ship us back your incorrectly sized item. Your item will be inspected on return and a refund will be issued to your original form of payment. Some refunds might take 5-7 business days to show back up on your card / in your account depending on your bank. WE DO NOT ACCEPT ONLINE EXCHANGES OR RETURNS IN OUR PHYSICAL STORE.
If you receive an item you did not order or received the wrong item please email firstname.lastname@example.org so we can make it right as soon as possible.
US CUSTOMERS All returns must be shipped with USPS and marked as a return on customs sheet to avoid brokerage fees. Any brokerage or duties paid on your shipment will be subtracted from your return. Any orders shipped to us with UPS, FEDEX or other courier other than the United States Postal service will require an additional $50 CAD from you to ship an exchange. If you are doing a return the $50 CAD will be deducted from your return amount.
SHIP RETURNS/EXCHANGES TO
Returns @ Town Moto
132 Ossington Ave.
NOTE ON FOOTWEAR PURCHASES Once you receive your footwear please check sizing by trying them on indoors on a clean surface that will not scuff or mark the soles. We are unable to accept exchanges or issue credit notes for footwear that is scuffed, marked or worn. All footwear exchanges or returns must come with the original box with no postal labels. Footwear returned without original box/packaging will not be accepted for credit note or exchange.